Privacy Policy
Life Goals Australia Pty Ltd
ABN: 16 684 328 818
Effective Date: 7 February 2025
At Life Goals Australia Pty Ltd ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What We Collect
We may collect the following types of personal information:
Full name, address, contact details
NDIS participant number and plan details
Support Worker and Support Coordinator contact information
Email addresses for login purposes
Usage data through cookies, including via Google Analytics and Facebook Pixel
How We Collect It
We collect your information when:
You or your Support Worker register for our services
You fill out forms on our website or EdApp
You communicate with us via phone, email, or online
You interact with our website (analytics and cookies)
Use of Personal Information
We use your information to:
Deliver our online educational services via EdApp
Communicate with you and your Support Workers
Manage and track service delivery through our CRM
Optimise our advertising via Facebook and Google
Disclosure of Personal Information
We do not sell your personal data. We may share your information with:
Your nominated Support Workers and Support Coordinators
Service providers including our CRM (Customer Relationship Management System), EdApp (https://www.edapp.com/privacy-policy/), and Xero (https://www.xero.com/au/about/terms/privacy/)
Third-party analytics and ad services such as Google (https://policies.google.com/privacy) and Meta (https://www.facebook.com/privacy/policy)
All providers we use are compliant with data protection laws. Xero is used for invoicing purposes and may contain sensitive participant information, such as names, NDIS numbers, and service details, as part of required documentation and reporting obligations. This data is required for billing out invoices accurately and in line with NDIS requirements.
Storage and Security
Data is stored securely through our CRM (Customer Relationship Management System) and EdApp. We take reasonable steps to ensure your information is safe from misuse, interference, loss, unauthorised access, modification, or disclosure.
All NDIS-related information is encrypted when stored within our CRM systems, to ensure compliance with data security best practices.
We only use reputable third-party applications to store and manage information, and only for the purpose of providing participants and their related parties with the services we offer.
In the event of a data breach involving personal or sensitive information, we will act in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). Where required, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC). through our CRM (Customer Relationship Management System) and EdApp. We take reasonable steps to ensure your information is safe from misuse, interference, loss, unauthorised access, modification, or disclosure.
All NDIS-related information is encrypted when stored within our CRM systems, including our CRM (Customer Relationship Management System), to ensure compliance with data security best practices.
We only use reputable third-party applications to store and manage information, and only for the purpose of providing participants and their related parties with the services we offer.
All NDIS-related information is encrypted when stored within our CRM systems, including our CRM (Customer Relationship Management System), to ensure compliance with data security best practices.
Access & Correction
You have the right to request access to and correction of your personal data. Contact us at [insert email].
Complaints
If you have concerns, contact us directly. You can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.